Welcome to FixPro UAE. These Terms & Conditions govern your use of our website and your requests for our handyman, home maintenance, repair, installation, and related services in Dubai.
By accessing our website, submitting an enquiry, requesting a quotation, or booking a service with FixPro UAE, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About FixPro UAE
FixPro UAE provides residential and commercial handyman and property maintenance services in Dubai, which may include:
- Handyman Services
- AC Repair & Troubleshooting
- AC Gas Refilling & Leak Repair
- AC Duct Cleaning & Sanitization
- Electrical Works
- Plumbing Works
- Carpentry Works
- Painting Services
- Tiles & Marble Works
- Washing Machine Installation
- Dishwasher Installation
- Oven Installation
- General Repair & Maintenance Services
The availability of individual services may depend on the location, property, equipment, technical requirements, and availability of suitable technicians.
2. Use of Our Website
You agree to use the FixPro UAE website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Provide false or misleading information
- Attempt to gain unauthorized access to the website
- Interfere with website functionality or security
- Upload malicious files or code
- Copy or reproduce website content without permission
- Use the website to violate applicable laws or regulations
FixPro UAE reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Service Requests
Submitting a service request through our website does not automatically guarantee that a booking has been confirmed.
When you submit an enquiry, FixPro UAE may contact you to:
- Understand the required service
- Confirm your location
- Discuss the nature of the work
- Determine technician availability
- Provide an estimated price or quotation
- Arrange a suitable appointment
A service is considered confirmed only when FixPro UAE has communicated confirmation of the appointment or service arrangement.
4. Service Availability
Our services are subject to:
- Technician availability
- Service area
- Type of work required
- Property accessibility
- Availability of required materials or parts
- Equipment condition
- Safety considerations
FixPro UAE reserves the right to decline a service request where the requested work is outside our service capabilities, presents an unreasonable safety risk, or cannot be performed appropriately.
5. Quotations & Pricing
Prices may vary depending on:
- Type of service
- Complexity of the job
- Property size
- Required labor
- Materials and replacement parts
- Equipment condition
- Time required
- Accessibility
- Additional work identified during inspection
Any initial price provided through a phone call, website form, message, or other communication may be an estimate unless explicitly identified as a final quotation.
Where additional work is required, we may discuss the additional cost with you before proceeding.
6. Inspection & Diagnosis
Certain services may require an inspection before the final cost or repair solution can be determined.
This may apply to services such as:
- AC troubleshooting
- AC cooling problems
- Electrical faults
- Plumbing problems
- Water leakage
- Appliance problems
- Structural or carpentry issues
An inspection or diagnosis may identify additional issues that were not visible when the original service request was submitted.
7. Materials & Replacement Parts
Some repairs or installations may require replacement parts, fittings, hardware, consumables, or other materials.
Where materials are required:
- Their availability may affect the completion time.
- Additional material costs may apply.
- Suitable alternatives may be discussed where the original part is unavailable.
- Compatibility may need to be confirmed before installation.
FixPro UAE is not responsible for delays caused by the unavailability of specific manufacturer parts or materials outside our control.
8. Appliance Installation
FixPro UAE may provide installation services for appliances such as:
- Washing Machines
- Dishwashers
- Ovens
- Other suitable household appliances
The customer is responsible for ensuring that the required installation area, utilities, electrical connections, water supply, drainage, ventilation, and other manufacturer requirements are available where applicable.
Installation does not necessarily include modification of cabinets, electrical systems, plumbing infrastructure, or other structural work unless specifically agreed.
9. AC Services
FixPro UAE provides various AC services, including:
- AC Repair
- AC Troubleshooting
- AC Gas Refilling
- Refrigerant Leak Repair
- AC Duct Cleaning
- AC Duct Sanitization
AC performance can depend on multiple factors, including equipment age, system design, refrigerant condition, electrical components, airflow, filters, ductwork, and compressor condition.
Completing a specific repair or gas refill does not guarantee that an older or damaged AC system will perform like a new system.
10. Electrical & Plumbing Work
Electrical and plumbing services may involve existing infrastructure that is old, damaged, inaccessible, or not compliant with current standards.
Where necessary, FixPro UAE may recommend additional repairs or upgrades before completing the requested work.
Electrical work should only be performed where appropriate safety conditions are available. FixPro UAE may refuse work that presents an unreasonable safety risk.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and property information
- Providing reasonable access to the property
- Informing us about known property or equipment issues
- Ensuring access to the relevant work area
- Removing personal belongings from the immediate work area where necessary
- Providing any required permissions or building approvals
- Ensuring that pets and other potential hazards are appropriately managed during service
Failure to provide suitable access may result in delays or additional charges where applicable.
12. Property Access
Customers must ensure that technicians can safely access the area where the requested work is required.
For apartments, offices, buildings, or managed properties, customers may be responsible for obtaining:
- Building access
- Security clearance
- Parking access
- Maintenance permissions
- Landlord approval
- Property management approval
FixPro UAE is not responsible for delays caused by unavailable or denied property access.
13. Appointment Cancellation & Rescheduling
Customers should contact FixPro UAE as soon as possible if they need to cancel or reschedule an appointment.
Cancellation or rescheduling policies may vary depending on:
- Service type
- Appointment timing
- Technician travel
- Materials already arranged
- Work already started
Any applicable cancellation or call-out charges will be communicated where relevant.
14. Delays
FixPro UAE aims to provide services at the agreed appointment time. However, arrival or completion times may be affected by circumstances including:
- Traffic
- Weather
- Emergency service requirements
- Previous job delays
- Building access restrictions
- Parts availability
- Unexpected technical problems
- Circumstances beyond our reasonable control
We will make reasonable efforts to communicate significant delays where possible.
15. Workmanship & Service Completion
FixPro UAE aims to provide professional workmanship and complete services according to the agreed scope of work.
The completed work may depend on:
- Existing property conditions
- Quality and condition of existing materials
- Equipment age
- Manufacturer specifications
- Accessibility
- Previous repairs
- Hidden defects
If you believe there is an issue with completed work, please contact FixPro UAE promptly so that the matter can be reviewed.
16. Existing Damage & Hidden Problems
FixPro UAE is not responsible for damage or problems that existed before our technician began work.
During repairs, previously hidden problems may become visible. Examples can include:
- Damaged pipes
- Faulty wiring
- Weak walls
- Water damage
- Corrosion
- Old fittings
- Improper previous installations
- Structural deterioration
Where possible, we will inform the customer before carrying out additional work.
17. Third-Party Products & Manufacturer Warranties
Where FixPro UAE installs or works with customer-supplied equipment, products, appliances, parts, or materials, the relevant manufacturer’s warranty and terms may apply.
FixPro UAE does not provide a manufacturer’s warranty for products supplied by third parties unless explicitly stated.
Customers should retain invoices, warranty documents, and manufacturer information for purchased products.
18. Customer-Supplied Materials
If a customer provides their own materials, equipment, spare parts, or appliances, FixPro UAE may install them where they are suitable for the requested work.
However, FixPro UAE cannot guarantee the performance, compatibility, quality, or durability of customer-supplied products.
If a supplied item is found to be unsuitable, damaged, incompatible, or unsafe, we may recommend an alternative.
19. Payments
Payment terms will be communicated to the customer before or during the service, depending on the nature of the work.
Where applicable, customers may be required to pay:
- Service charges
- Labor charges
- Material costs
- Replacement part costs
- Additional agreed work
- Applicable taxes or other charges
All agreed charges should be paid according to the payment terms provided by FixPro UAE.
20. Refunds
Refund eligibility may depend on:
- Type of service
- Work already completed
- Materials purchased
- Cancellation timing
- Payment method
- Specific quotation or service agreement
If you believe you are entitled to a refund or adjustment, please contact FixPro UAE with the relevant service and payment details.
21. Limitation of Liability
FixPro UAE will take reasonable care when providing its services. However, we cannot be held responsible for issues caused by:
- Pre-existing damage
- Hidden defects
- Incorrect previous installations
- Customer-supplied materials
- Manufacturer defects
- Equipment failure unrelated to our work
- Building infrastructure outside our control
- Lack of required property access
- Circumstances beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
22. Safety
Safety is a priority during all service visits.
FixPro UAE may stop or refuse work where:
- The work area is unsafe
- Electrical hazards are present
- Structural conditions create a significant risk
- Hazardous materials are present
- Required access is unavailable
- The requested work cannot reasonably be performed safely
Customers should follow any safety instructions provided by our technicians.
23. Intellectual Property
All content on the FixPro UAE website, including:
- Text
- Logos
- Images
- Graphics
- Designs
- Branding
- Website layout
- Original materials
is owned by or licensed to FixPro UAE unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.
24. Website Information
We aim to keep the information on our website accurate and up to date. However, service availability, pricing, service areas, descriptions, images, and other website information may change without notice.
Website content should not be considered a guarantee that a particular service, price, technician, material, or appointment will always be available.
25. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
These links may be provided for convenience. FixPro UAE does not control or guarantee the content, availability, security, or privacy practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
26. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how FixPro UAE collects, uses, stores, and protects personal information.
By using our website and services, you acknowledge that you have reviewed our Privacy Policy.
27. Changes to These Terms
FixPro UAE may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- New services
- Changes in business operations
- Website updates
- Legal or regulatory requirements
- Changes in pricing or booking procedures
The updated version will be published on this page with a revised “Last Updated” date.
28. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, as applicable.
Any disputes arising in connection with these Terms & Conditions or our services will be handled in accordance with applicable UAE laws and the jurisdiction of the relevant authorities and courts.
29. Contact FixPro UAE
If you have questions about these Terms & Conditions, our services, pricing, bookings, cancellations, or any other matter, please contact us.
Company: FixPro UAE
Location: Dubai, United Arab Emirates
Phone: +971 54 5112892
Email: info@fixprouae.com
Your Agreement
By using the FixPro UAE website, submitting a service request, or booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.