At FixPro UAE, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quotation, or book any of our handyman, home maintenance, repair, or installation services in Dubai.
By using our website or contacting FixPro UAE, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use our website or contact us, we may collect information that you voluntarily provide, including:
- Full name
- Phone number
- Email address
- Property or service location
- Service requirements
- Preferred appointment date and time
- Details about the repair or maintenance issue
- Information provided through contact or quotation forms
- Any other information you choose to provide
We may also automatically collect certain technical information when you visit our website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Time spent on the website
- Referring website
- General website usage information
- Cookies and similar technologies
2. How We Use Your Information
FixPro UAE may use the information we collect to:
- Respond to your enquiries
- Provide requested quotations
- Schedule appointments
- Deliver handyman and maintenance services
- Contact you regarding your service request
- Confirm or update appointments
- Provide customer support
- Process service-related communications
- Improve our website and services
- Understand how visitors use our website
- Maintain website security
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal requirements
We only aim to use your information for legitimate business and service-related purposes.
3. Information Submitted Through Contact Forms
If you submit a contact or service request form on our website, the information you provide may be used by FixPro UAE to contact you regarding your enquiry.
For example, if you request AC repair in Dubai, plumbing services, electrical work, painting, carpentry, or appliance installation, we may use the information you provide to understand your requirements and arrange the requested service.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember website preferences
- Understand website traffic
- Improve website functionality
- Analyze visitor behavior
- Improve our marketing and advertising
- Provide a better user experience
You can adjust or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Analytics & Website Performance
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as:
- Website visits
- Page views
- Traffic sources
- Device information
- Browser information
- General geographic information
- User interactions
This information helps us understand website performance and improve our online services.
Where third-party analytics services are used, their own privacy policies may also apply.
6. How We Protect Your Information
FixPro UAE takes reasonable measures to protect the personal information we collect against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online system, or method of electronic transmission can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
7. Sharing Your Information
FixPro UAE does not sell or rent your personal information to third parties.
We may share information where reasonably necessary to:
- Provide requested services
- Arrange appointments
- Work with relevant service personnel
- Operate our website
- Provide technical or business support
- Process communications
- Meet legal or regulatory requirements
- Protect our business, customers, or website
Any third-party service providers that process information on our behalf should only receive information necessary for the relevant service or business function.
8. Third-Party Services
Our website may use third-party services such as:
- Website analytics
- Hosting providers
- Communication services
- Contact form services
- Payment providers, where applicable
- Advertising platforms
- Social media services
- Maps or location services
These third parties may process information according to their own privacy policies.
FixPro UAE does not control the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing them with personal information.
9. Payments
If FixPro UAE offers online payment functionality, payment information may be processed by an authorized third-party payment provider.
We generally do not store complete payment card information on our own website unless specifically stated otherwise.
Payment providers may collect and process payment information according to their own privacy policies and terms.
10. Communication With Customers
If you contact FixPro UAE by phone, email, WhatsApp, website form, or another communication channel, we may retain relevant communication details to:
- Respond to your enquiry
- Manage your service request
- Confirm appointments
- Provide customer support
- Maintain service records
- Follow up regarding your requested service
We may also contact you regarding an existing service request.
11. Marketing Communications
Where permitted by applicable law, FixPro UAE may use your contact information to send information about our services, promotions, or updates.
You may request to stop receiving promotional communications at any time.
You can contact us using the details provided below if you no longer wish to receive marketing communications.
Service-related communications, such as appointment confirmations or important information about a requested service, may still be sent when necessary.
12. Data Retention
FixPro UAE retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing services
- Managing customer relationships
- Maintaining business records
- Resolving disputes
- Meeting legal obligations
- Protecting our legitimate business interests
The length of time information is retained may vary depending on the type of information and the reason it was collected.
13. Your Privacy Rights
Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your data is used
To make a privacy-related request, please contact FixPro UAE using the contact details provided below.
We may need to verify your identity before processing certain requests.
14. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
15. Links to Other Websites
Our website may contain links to third-party websites or services.
FixPro UAE is not responsible for the privacy practices, security, or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit through a link on our website.
16. Changes to This Privacy Policy
FixPro UAE may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact FixPro UAE.
Company: FixPro UAE
Location: Dubai, United Arab Emirates
Phone: +971 54 5112892
Email: info@fixprouae.com
Your Privacy Matters
At FixPro UAE, we value the trust our customers place in us. Whether you contact us for handyman services, AC repair, plumbing, electrical works, carpentry, painting, tiles and marble works, or appliance installation in Dubai, we aim to handle your personal information responsibly and securely.
Thank you for trusting FixPro UAE with your home and property maintenance needs.